FAQ
1. Orders & Payments
- How do I place an order?
- Simply select your size, add to cart, and select your preferred method of payment
- What payment methods do you accept?
- Shop, Paypal, Google Pay, Venmo, Credit Card
- Can I modify or cancel my order after placing it?
- Yes
2. Shipping & Delivery
- What are your shipping options and costs?
- Free Shipping of $75.00 and up
- Standard $6.99
- Economy $19.90
- How long will my order take to arrive?
- Free Shipping & Standard (3 to 7 business days)
- Economy (5 to 8 business days) - based on package weight
- Do you offer international shipping?
- Not thus far yet it is coming soon
3. Returns & Exchanges
- What is your return policy?
- 5 days to request return
- Bodysuits are FINAL SALE
- Please see refund policy for additional details
- How do I start a return or exchange?
- Contact customersupport@ianthej.com
- Are sale items eligible for return?
- All final sale items are marked as such and cannot be returned for store credit.
4. Sizing & Fit
- How do I know which size to order?
- Refer to size chart located in the Main Menu and Footer Menu
- Do you have a size chart?
- Yes
- What if the item doesn’t fit?
- Request Return
5. Product Care
- How should I wash and care for my clothing?
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Take care of your clothes to lengthen their useful life.Wash your garments only when needed. Washing processes damage textiles over time.
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- Are your fabrics sustainable or ethically sourced?
- Not thus far yet it is coming soon
6. Store Information
- Where is your boutique located?
- USA
- Do you have a physical store I can visit?
- No, currently online
- How can I contact customer service?
- Contact customersupport@ianthej.com